Your patients have the option to fill their long-term supplies of maintenance medications through the Peoples Health preferred mail-order pharmacy, OptumRx. After the first fill of prescriptions for maintenance medications, representatives from OptumRx call patients to help them sign up for automatic refills.
Medicare requires OptumRx to obtain permission before mailing each refill. This is to ensure patients only receive the medications they truly need. OptumRx uses an automated messaging system for permission calls.